Vehicle FAQs:

Can I make my vehicle faster?
All mopeds and scooters can be made to go faster by improving fuel, air and exhaust flow. It should also be noted here that typically performance kits void manufacturer warranties. They often also make reliable engines less trustworthy, usually in proportion to the extremeness of the modification.

Are these vehicles legal in my state?
Vehicles sold on this site are legal in most states. Each state has different state laws and requirement. Please check with your local DMV/RMV for state specific requirements such as registration, age requirements and helmet laws prior to any purchase. California residents require C.A.R.B. approval (California Air Resolution Board) to be legal in the state of California.

How much assembly is required?
Scooters/Mopeds are 99% assembled (excluding detachable rear trunk and 2 rear view mirrors which are not installed due to packaging. Lance Vintage Scooter handlebar also not assembled due to packaging).  We prepare and install your battery, perform our 20 Point Pre-Delivery Inspection and necessary adjustments. We start up, test and tune your scooter for riding conditions. Your warranty is valid without proof of inspection from an outside certified technician with this program.  You will be able to enjoy your new ride the minute it arrives at your door and you unpack the box.  No mechanical assemblies required.

What is included in the 20 Point Pre-Delivery Inspection?
Our certified and qualified professional also inspects each vehicle according to our 20 Point Pre-Delivery Inspection Check List.

Where can I obtain replacement parts if needed?
We stock parts for every item we sell in our warehouse in California. Part(s) under warranty are on an exchange basis. Once we received your defective part(s), we will ship you your warranty replacement part(s) free of charge.  If you are interested in ordering part(s) which are not covered by warranty, please fill out the parts request form. Part(s) delivery may take, but not limited from 1-2 weeks. Most mechanical parts are universal and can be found at most local retail motorcycle and bike shops.

How do I start my Moped Scooter?

 
Payment FAQs:

What method of payment do we accept?

What state must pay sales tax?
California residents are charged 7.75% sales tax. If you are a California resident, please contact us prior to purchase.

Is Euromopeds.com website secure? What kind of security is used?
Security is a major priority for Euromopeds.com.  All online transactions are protected by Secure Sockets Layer (SSL) with 128-bit encryption key.  All online payment transactions are processed through PayPal which offers a safe and secure environment for processing payments based on SSL and 128-bit encryption technology.  In addition, PayPal stores all information on highly protected servers behind firewalls.  Once PayPal confirms payment and we receive the purchase information, trusted authorized Euromopeds.com representatives will process your payment, and make sure that your information is handled with the highest level of security.

Shipping FAQs:

Is shipping included in the price?
Shipping costs are included in the list price.  However, some locations may require additional freight shipping charges.  We will contact you directly if additional freight charges are required.  If you know that your area is particularly difficult for freight delivery, please contact us directly to obtain freight costs prior to purchase.

If I place an order today, how long will delivery take?
All orders are processed and shipped within 3-5 business days from your date of purchase. Transit times take approximately 2-7 business days for delivery depending on how far your delivery address is from our warehouse in California. We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. During holiday seasons, process period may extend, but not limited, to 4-7 business days. Transit time during holiday seasons may extend, but not limited, to 5-12 business days.

Do you ship to Alaska or Hawaii?
Yes, we ship to Alaska and Hawaii. However, additional freight charges may apply. Please contact us to obtain your freight costs prior to purchase.

Will I receive a confirmation once my order ships?
Yes, we will e-mail you your freight company's information along with your tracking number once your order ships so you can track your order and delivery. We require 24 business hours to process your order before we forward you your tracking number. Once you receive your tracking number, please contact your shipping company to schedule your delivery if you have not been contacted by the, within two business days.

What do I do if my order is lost or damaged?
Unfortunately, lost packages and minor shipping damages may occur at any time. Shipping damage and lost package claims must be submitted to the shipping company directly.  In order to ensure processing of your claim, please do the following steps (these steps are not meant to substitute the policies of the shipping company, they serve as a guideline):

Vehicle Registration FAQs:

How can I register my vehicle?
You will receive your MSO, Bill of Sale, and Invoice separately from your vehicle.  Please contact your local DMV/RMV for your state’s policies on moped licensing and registration.  If your state requires your MSO to be notarized, please contact us immediately. There is a $20 fee for each notary which includes the notary and odometer statement disclosure.

Why do you not ship the MSO/MCO Title along with my vehicle?
Anyone who has access to a motor vehicle and a copy of the MSO can legally title and register that vehicle under their name. Since all orders are shipped via third party LTL trucking companies, and unfortunately we have experienced lost shipments in the past, we choose to send your MSO via mail after you receive your vehicle safely.

If you still have questions, please contact us.  We will respond within two business days.